CONFIDENTIALITY & PERSONALITY PROTECTION POLICY
The Website https://www.pelicanbay-mykonos.com/ hereinafter the "Website", is under the management of the company under the name "PELICAN HOTEL - TOURIST AND COMMERCIAL" SOCIETE ANONYME AND COMPANY » and the distinctive title "PELICAN SA".
The personal data, i.e. all the information that identifies you as persons or can identify you directly or indirectly, which you provide optionally and obligatorily, when you enter the website or register for various applications related to services provided by PELICAN ART HOTELS (Pelican Bay Art Hotel -Pelican Town Hotel) and any additional personal data requested at a later stage, collected, processed, transported, stored and used by us, as the controller, as well as by service providers including executors the processing of personal data and service providers.
Our hotel takes the protection of your privacy and personal data very seriously and has taken all necessary measures in order to safeguard the security and confidentiality of the information concerning the visitors / users of its Website.
Please read this Privacy and Privacy Policy carefully in order to be informed about the information collected by you, when you visit and use its online services, the information posted on it, its use and the your rights. These terms may be improved, updated or in any way modified in whole or in part, at any time.
Please read this Privacy and personal data protection policy carefully in order to be informed about the information collected by you, when you visit and use its online services, the information posted on it, its use and your rights. These terms may be improved, updated or in any way modified in whole or in part, at any time.
This Policy is for the information of data subjects, in accordance with Articles 13-14 of the EU General Data Protection Regulation 679/2016. If you have any questions about this Policy and in general how the hotel collects and processes your personal information, please contact us at info@pelicanbay-mykonos.com
WHAT INFORMATION DOES OUR WEBSITE COLLECT
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Information that is automatically collected during your visit and interaction with our Website
Our Website has informative content about the services provided regarding your stay at our hotel and only browsing it (without making a reservation or sending a request) does not require the visitor to provide / enter personal data. However, just by visiting and browsing the Website, some information can be automatically collected, which can identify you directly or indirectly, such as:
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the Internet Protocol (IP) address of your computer,
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browser type and operating system,
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the websites you visited immediately before and after your visit to the page,
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connection speed and information about software programs installed on the computer,
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basic server connection information and
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Information collected through HTML cookies, Flash cookies, webbeacons and other similar technologies (see below in the Cookies section).
Regarding the information that is automatically collected from your browsing our Website, please abstain from visiting it, if you do not wish to collect and process this information.
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Information you provide to us directly:
-Contact
In case the visitor of the Website wishes to contact the Pelican Bay Art Hotel through it, he is invited to fill in and submit the respective contact form https://www.pelicanbay-mykonos.com/reservation_EN/, and when he wishes to contact with Pelican Town Hotel, is invited to fill in and submit the contact form at https://www.pelican-mykonos.com/contact_EN/ during the submission of which the Website collects and processes in both cases, with your consent, your personal information:
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Email
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Name
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Telephone
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Message (free text of the interested party)
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Enter a security code
-Make a reservation & Provide extra services
You may be asked to provide personal information for special purposes, such as when booking accommodation at our hotels, for additional services, in particular the Pelican Bay Art Hotel at https://pelicanbay.reserve-online.net/ and for the Pelican Town Hotel at https://pelicanmykonos.reserve-online.net/, where they are collected in both cases, among others:
-contact details, such as your name, country, email address and telephone number ("Visitor Details").
-payment card number, card expiration date, holder name, CVC code ("Payment Card Details").
-files and copies of your correspondence if you contact us.
-information about the stay of guests, including the date of arrival and departure, the number of rooms, people, children, babies and information on goods and services purchased.
-other personal information, such as your postal address, city / region, county - state, your postal code, any company - organization name, purpose of your trip ("Personal information (optional)").
-information that is necessary for the fulfillment of special requests (eg health conditions that require special accommodation) ("Personal information (optional)" - "comments, special instructions").
-customer credit information.
-voucher code in case it exists (voucher code).
The website provides the possibility to change or cancel the reservation by entering the reservation confirmation number and your email.
-Promotions
In case you wish through the Website to receive the latest updates and offers from the hotel you have the opportunity to fill in and submit the corresponding contact form (newsletter), during the submission of which the Website collects and processes, with your consent, only your name and email address. More about Pelican Bay Art Hotel at https://www.pelicanbay-mykonos.com/pelicanbay_beach_hotel/, and Pelican Town Hotel at https://www.pelicanbay-mykonos.com/mykonos_town_hotel/.
As part of your previous transaction with our hotel or with your explicit consent, we may from time to time send you a personal or business email, or call you and send messages to your telephone number to inform you of any news, Hotel offers and events that you may be interested in. By using this Website and subject to the provisions of the consent legislation concerning the sending of electronic communications for the purposes of direct marketing, you provide your explicit consent to all the above cases of processing your personal data. In case you wish not to receive such updates or at any time you want to stop them, please let us know immediately in the hotel contact email address. You are free to revoke your consent at any time.
3. We may collect personal information from a variety of sources, including:
-through the Website
-through the reservation centers
-through social media and brand channels (eg Facebook)
-data collected from your hotel wifi-internet connection.
FOR STATISTICAL ANALYSIS:
To learn more about how our Website is used by its visitors, we collect, maintain and analyze the data we collect. We may use this information, for example, to monitor and analyze the use of the Website, to enhance its functionality and to better tailor its content and design to the needs of our visitors.
MINORS
When collecting information directly from you, we take appropriate care to verify which of the personal information collected relates to minors. In any case, if we find that we have collected any personal information from a minor under 15 years without verifiable parental consent, according to the provisions of article 21 of Law 4624/2019, we will delete the information from our database as soon as possible, with relevant information of the parent or guardian of the minor. If you believe we may have collected information from a minor under the age of 15, please contact us immediately.
FOR WHAT PURPOSES DO WE USE THE INFORMATION WE COLLECT
We collect, process, use and store your personal data:
- For the verification of your data by us, when you connect to our websites, our Applications and wi-fi.
- To fulfill your accommodation or information requests and revoke your preferences and registration information.
- To provide our services to you.
-To contact you and send you information material about our services and offers.
- To evaluate and obtain data for administrative and other communication purposes and to operate and improve the quality and effectiveness of our services, our websites, Programs and Applications related to our operations.
- To comply with applicable law, such as recording all personal data of customers staying at the hotel, and keeping records of all transactions.
- To support IT purposes.
- To support business processes.
LEGAL BASIS OF DATA PROCESSING
The legal databases of data processing are directly related to the intended purpose. When your data is collected for the purpose of booking or providing extra services from our hotel, the processing is considered legal in the context of the execution of the contract with you. The collection of your identification data is necessary in order to comply with our legal obligations. The processing of your data for promotional purposes is based on your consent. At the same time, depending on the nature of the processing, it may be based on other legal bases of Article 6 of the GCC (eg our legal interest) or Article 9 when the processing concerns personal data of specific categories (e.g. express consent in the event that you share with us data such as your allergies or other preferences, in order to be taken into account during your stay).
USE AND EXCHANGE OF INFORMATION
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Our hotel respects your right to privacy and information about you and therefore uses this information for the aforementioned purposes. For this reason, it does not disclose, transmit or make the information about you accessible to third parties.
We may make information about you available to other companies, applications or persons in the circumstances listed below:
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We may disclose aggregate or non-personally identifiable information to third parties so that we can develop the content and services of our Website. Please note that we do not disclose your contact details to third parties in any way.
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We may or may use in the future third parties to provide services related to our Website, such as database management, maintenance services, analytics, data processing and the distribution of e-mail and text messages. These third parties will have access to the information that concerns you only for the performance of the above duties on our behalf and with explicit contractual commitments regarding the protection of your privacy and personal data.
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We may share information about you in the event that the hotel is acquired by or merged with another company or a similar business transaction takes place. However, in this case, our Website will inform you by placing a clear notice within it or by sending relevant information to the e-mail address you have provided to us, before the information concerning you is transferred and generally subject to a different privacy policy.
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We may disclose information about you to investigate, prevent or take action in connection with illegal activities if there is a suspicion of misconduct or criminal activity against the rights and legitimate interests of any natural or legal person in the event of a breach of the Terms of Use or if required by law, as well as in other cases in which we consider in good faith that disclosure of the information is necessary.
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We may disclose information about you to respond to subpoenas, search warrants, litigation, court orders, legal proceedings or other law enforcement measures by any competent authority, including the Personal Data Protection Authority and other Data Protection Supervisors. Member States of the European Union, as well as to safeguard and defend our legal rights or to challenge claims against us.
Please note that third parties may independently collect data about you, including your IP address and information about the websites you visit and the links you click through, through cookies, click-throughs or other media during your visit. For more information, see the "Cookies" section below.
In cases where you provide us with personal data of third parties, we guarantee that you have informed them of the purposes and the manner in which we should process their personal data.
TIME OF KEEPING THE INFORMATION
The hotel will keep the personal data collected through its Website for the absolutely necessary period of time for the fulfillment of the above processing purposes or the observance of the applicable laws or restriction agreements or terms of this Policy. We will retain the information that is automatically collected for up to 12 months and then can be stored in an unrecognizable summary form. If you revoke your consent to the collection and processing of your personal data, we will delete your data from our electronic and physical records, unless their maintenance becomes necessary in compliance with our legal obligation or for the exercise, establishment or defense of our rights or legal interests before judicial authorities.
When processing is required by the provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions require.
When processing under contract, your personal data is stored for as long as is necessary for the performance of the contract and for the establishment, exercise, and / or support of legal claims under the contract.
When processing is done to serve a request, we will process your data for as long as it takes to satisfy your request.
When processing in the context of promotions and marketing, we will process your data until you revoke your consent and request that our advertising messages no longer be received.
INFORMATION SECURITY
The security of your personal data is our absolute commitment. To achieve this, we apply all modern and appropriate technical and organizational measures for the purposes of processing, to reasonably protect your personal data from unauthorized and illegal access and processing or accidental loss, destruction, damage, theft, use or disclosure, response and adequacy of which we check at regular intervals.
The security and safety of your information is also up to you. In the event that we have given you or that you have chosen a password to access the Services through our website and / or our applications, you are responsible for maintaining the confidentiality of this password. We ask that you do not share your password with anyone else.
We make every effort to ensure as fully as possible the safe use of our website or our applications. We recommend that you do not include any confidential information when using email. For your protection, our email responses to you will not contain any confidential information.
Third-party social networks that provide interactive activities, add-ons, or social networking features (e.g. to allow you to connect to Facebook or Google to find friends to add as links or to "Like" on a page) use cookies or other methods (eg webbeacons) to collect information about the use of our website and applications.The use of this information by third parties depends on the privacy policy available on the social networking site We encourage you to carefully consider such third parties may use these cookies or other tracking methods for their own purposes, linking information about the use of our website to any personal information you may have. information of detailed data from social networks that will help us measure the result effectiveness of our content and ads on social networks (e.g. impressions and clicks).
PAYMENT BY CREDIT CARD
Your credit card information is not stored in hotel storage media during the transaction but is entered directly into the secure environment of the partner bank that has routed all the cards and uses encryption.
YOUR RIGHTS
You may exercise, as appropriate, the following rights:
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the right of access, to find out what data we process for you, for what purpose and its recipients,
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the right of correction, to correct any deficiencies or inaccuracies in your data,
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the right to delete (right to be forgotten), in order to delete your personal data from our files, but if their processing is no longer necessary or the retention of your data is not required in order to comply with our legal obligations or for the defending our legal interests before the Courts,
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the right to restrict processing, in case the accuracy of your data is questioned
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the right of portability, to receive your data in a structured and commonly used format
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the right to object if you do not wish to use your data for the direct marketing purposes of our services. Our hotel does not make a profile based on the personal data you provide to us through this Website.
To exercise your rights, please address your request by writing a letter to the postal address Pelican A.E., PO Box 65, Mykonos 84600, or by phone at 2289026620 or by email at info@pelicanbay-mykonos.com
The hotel will make every effort to respond to your any relevant request within thirty days of receipt. However, in case that due to the complexity of your request or due to the volume of information it is not possible to satisfy your request within thirty days, we undertake to inform you within the above deadline in writing of the reasons for the delay and to make every effort to Satisfaction of your request as soon as possible and in any case within two additional months.
The hotel reserves the right not to satisfy your request in the event that it is deemed manifestly unfounded or excessive, informing you of the reasons for its non-satisfaction.
In any case, you have the right to submit a complaint to the Personal Data Protection Authority (www.dpa.gr).
Cookies
Access to this website implies the use of cookies. We use cookies and similar tracking technologies, such as pixels and web beacons, to collect information about visitors to our sites (as they allow us to improve our sites and provide better and more personalized services). Please note that we do not collect personal information using cookies and we do not install any applications on your device using cookies. The only way a user's personal information can be included in a cookie is if the user personally provides this information to the server. When you access our websites, you will receive a clear notification informing you that the website you are visiting intends to use cookies and that: i. by continuing to use our site you give your consent to their use. or ii. you must click on an "I accept" box to place cookies.
Unless you have customized your browser to reject cookies from our sites, our system will issue cookies. Most browsers will tell you how to stop accepting new cookies, how to notify you when you receive a new cookie, and how to disable existing cookies. You can learn how to do this for your particular browser by clicking "Help" in the browser menu or by visiting www.allaboutcookies.org, www.youronlinechoices.eu. Note, however, that without cookies you may not be able to take full advantage of all the features of our websites.
What are cookies?
A cookie is a small piece of data that a website requests from your browser to be stored on your computer or mobile device. The cookie allows the website to "remember" your actions or preferences over time and generally improve the user experience. It can also help you ensure that the ads you see online are more relevant to you and your interests.
Cookies that we may use
A list of all cookies that can be used on the website by category is presented below.
- Session Cookies: Session Cookies only last for the duration of your visit and are deleted when you close your browser. These facilitate various tasks, such as allowing a website to recognize that a user of a particular device is navigating from page to page, supporting site security or key features.
- Persistent Cookies: Persistent Cookies last even after you close your browser and allow a website to "remember" your actions and preferences. Persistent Cookies are sometimes used by websites to provide targeted advertising based on the device's browsing history and to analyze visits to our website. These cookies help us understand how users arrive and use our website to improve our services.
- Essential Cookies: Essential Cookies allow you to browse the website and use its features. These cookies do not collect information about you for marketing purposes.
- Performance cookies: These cookies collect information about how visitors use a website, for example which pages visitors visit most often and if they receive error messages from websites. All information collected by these cookies is used only to improve the operation of a website, the user experience and the optimization of our advertising.
- Functionality cookies: These cookies allow the website to "remember" the choices you make (such as your username). The information collected by these cookies is anonymous ( does not contain the name, address, etc.) and does not track browsing activity on other websites.
- Targeting Cookies: These cookies collect various information about your browsing habits. They are usually placed by third party advertising networks. They "remember" that you visited a website and this information is shared with other organizations, such as multimedia publishers. These organizations do this to offer you targeted ads that are more relevant to you and your interests.
- Third Party Cookies: Please note that third parties (including, for example, advertising networks, social media networks and external service providers such as web traffic analysis services) may also use cookies, over which we have no control. These cookies may be analytics / performance cookies or targeted cookies. We recommend that you check the relevant privacy policies of these providers for information on any cookies that may be used.
Using browser settings to manage cookies.
The menu Help in the menu bar of most web browsers will give you information on how to prevent your browser from accepting new cookies, how to delete cookies, how your browser will notify you when you receive a new cookie and how to disable cookies completely. You can also disable or delete similar data used by browser add-ons, such as Flash cookies. However, because cookies allow you to take advantage of some of the basic functions of the Website, we recommend that you leave your cookies enabled.
CONTACT
If you have any questions regarding this Policy or the hotel activities in general, you can contact the hotel at the email address: info@pelicanbay-mykonos.com
CHANGES IN CURRENT POLICY
The hotel reserves the right to modify this Policy, always in accordance with applicable law rules on privacy and personal data. Visitors to our Website should read the Privacy and Privacy Policy at regular intervals to be informed of any changes that take place, while the hotel undertakes to provide the necessary updates to its visitors and users by any appropriate means, in compliance with the conditions set by the EU General Data Protection Regulation 679/2016.
Information on the processing of personal data through a video surveillance system
